Juan Ramirez

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Activity overview

Latest activity by Juan Ramirez
  • Juan Ramirez created an article,

    ConteraCMR | Thick client not connecting to recorder

    Environment: ConteraVMS ConteraCMR Thick Client software (Contera_VMS_x64_2.6.1.127) Problem:  The recorder added to "Thick Client" shows a "Red" square next to it. Solution: Go to the Contera R...

  • Juan Ramirez created an article,

    ConteraCMR Bandwidth Requirements

    Bandwidth Requirement: CostarHD recommends an NVR site upload bandwidth speed of 5 Mbps for an optimal experience when remotely viewing video over the WAN (Internet). This will result in a positive...

  • Juan Ramirez created an article,

    Contera Mobile App | Add local recorder

    Environment: Contera Mobile App v2.6.0.(2603) ConteraCMR recorder  iPhone 11 Pro Max iOS v16.3.1  Procedure: Log onto the Contera recorder with your local credential.  Navigate to the "Setup Gea...

  • Juan Ramirez created an article,

    ConteraCMR | Spot Monitor Web Services setup

    Environment: ConteraCMR recorder  Spot Monitor Web Services v(2.2.1.19) Hardware: ConteraVMS: Spot Monitor Requirements Procedure: Install the Spot Monitor Web Services.  Click on the short crea...

  • Juan Ramirez created an article,

    AV12CPD-236 | Motion setup

    Environment:  AV12CPD-236 IE must be used for viewing live video Procedure: Log into the camera ( Default login admin/AVCoster) Click on Setup>Event menu Click "Motion Tab" then Add "Area1" Note...

  • Juan Ramirez created an article,

    AV12CPD-236 | Grey image display "This plug-in isn't supported"

    Environment:   Internet Explorer browser  Plugin (ActiveX) Issue: The camera is being viewed on a browser that not support by the plug-in   Solution: To view live video, Open the camera webpage...

  • Juan Ramirez created an article,

    AV800/AV1600 | Restore to default

    Issue:  Restore back to default  Password issue  Procedure: Restore default: Press and hold the "Reset" button for 10 secondsNote: Use a paper clip to hold the button down.  The User name and p...

  • Juan Ramirez created an article,

    ConteraCMR | Disable front panel log out

    Environment: ConteraCMR Procedure: Log in to the front panel of the recorder Click on the Gear icon (setup) Click on "System settings" Click on the "General settings" Tab Scroll down to the "Con...

  • Juan Ramirez created an article,

    ConteraCMR | Change ip address on camera

    Issue: The newly added camera is on a different IP scheme The camera has a static IP address  Environment: ConteraCMR  Arecont IP Utility  Arecont vision camera Procedure: Note: This step has t...

  • Juan Ramirez created an article,

    Costar Camera Utility | How to change ip address

    Environment: Contera series MegaIP  Costar Camera Utility software Procedure: Download Costar Camera Utility from https://sales.arecontvision.com/software.php Install Costar Camera Utility Costa...