Dara Kim

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Activity overview

Latest activity by Dara Kim
  • Dara Kim created an article,

    How to completely uninstall Contera Server.

    Issue: The client needs to perform a clean installation of the Contera Server for various reasons. Examples of this are a corrupted database or the WebUI failing to load. Important Notes: This pro...

  • Dara Kim created an article,

    ConteraVMS: How to change the IP Address on a unit

    Issue: The unit obtained a DHCP address and needs to be set to a different static IP. Resolution: Login to the Contera unit. Click Setup > General Configuration > Network Configuration > Adapters ...

  • Dara Kim created an article,

    ConteraVMS: What functions are lost once a ConteraWS subscription expires?

    Issue: Users are provided a 1 year subscription to ConteraWS when they purchase equipment. They need to know what functionality will be lost after the subscription expires. Resolution: If a subscri...

  • Dara Kim created an article,

    How to completely uninstall ConteraVMS (missing modules).

    Issue: The clients install of ConteraVMS is not operating correctly or has missing modules (i.e. Maps).  Resolution: Uninstall ConteraVMS from Programs and Features. Delete the below directories. ...

  • Dara Kim created an article,

    ConteraVMS: How to setup email notifications

    Issue: Email notifications need to be enabled. Prerequisite: The system must be connected to ConteraWS. The camera must have motion detection enabled and configured in the camera webui. Resolutio...

  • Dara Kim created an article,

    Arecont Vision camera capabilities on Lenel NVR

    Issue: A customer has Arecont Cameras and is integrating with Lenel NVR 7.2 or 7.4 and needs to know what is supported. Resolution:  See the below files.

  • Dara Kim created an article,

    ConteraVMS: Thick client installation

    Issue: The ConteraVMS thick client needs to be installed on a customer's workstation. Resolution: Right click on the installer and select Run as Admin. Click Yes if prompted by UAC. Accept the lic...

  • Dara Kim created an article,

    ConteraVMS: How to setup port forwarding (remote access)

    Issue: The user's subscription to ConteraWS has expired and they need to view / access the ConteraVMS remotely. Resolution: Obtain the internal IP address of the ConteraVMS. At the local NVR righ...

  • Dara Kim created an article,

    Measuring Video Latency

    Issue: The customer is stating video / audio is delayed by a few seconds. Resolution: Prerequisites: Wireshark VLC Laptop direct connected to the camera with a PoE injector. Install Wireshark an...

  • Dara Kim created an article,

    ConteraVMS: How to apply updates offline (physically at the unit)

    Issue: The automatic update function is not detecting a new software update or the unit does not have Internet access. Resolution: Perform a backup. Click Setup > General Configuration > System Se...