Dara Kim

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Activity overview

Latest activity by Dara Kim
  • Dara Kim created an article,

    The Contera recorder is beeping and needs to be muted.

    Issue: The unit is beeping and needs to be silenced. The most likely cause is a failed HDD. Resolution: Plugin a USB keyboard, USB mouse, and monitor into the unit. Log in with the below. If the d...

  • Dara Kim created an article,

    ConteraVMS: AV08ZMV-300 needs to be set at 60FPS

    Issue: The AV08ZMV-300 is only displaying 30FPS.   Resolution: From the camera web page, enable binning in day and night mode. From the ConteraNVR click Setup > Cameras > Add Cameras. Put a checkm...

  • Dara Kim created an article,

    Where can I find the MAC address on AV cameras?

    The MAC address is on a black and silver label at this location.

  • Dara Kim created an article,

    Contera IP Microdome: How to setup audio

    Important Notes: Consult with your local/regional agencies regarding audio recording laws specific to your area. Issue: Audio needs to be set up on a Contera IP Microdome.   Physical Setup: The e...

  • Dara Kim created an article,

    AV12CPD-236: How to add multiple RTSP streams from the camera to a 3rd party VMS

    Issue: An integrator needs to add the fisheye and the four dewarped PTZ areas to a 3rd party VMS. Resolution: Note: The method below requires the cameras to be added using an RTSP stream which may...

  • Dara Kim created an article,

    Costar Utility: Install and Uninstall

    Issue: Costar Utility needs to be installed or uninstalled. Resolution: Install: Install CostarUtility as an administrator. If a UAC prompt appears, click Yes. Click Install. Accept the license ag...

  • Dara Kim created an article,

    Contera EX: Does the overlay populate in ConteraVMS?

    Issue:  The integrator is questioning if the overlay with the People Counter populates on ConteraVMS. Environment: AV5456PMIR-S v71501ConteraVMS v2.2.3.4 Resolution: No, they do not.

  • Dara Kim created an article,

    Genetec: AV camera shows offline in the Server but can be pinged. AVIPU cannot discover it. Webpage will not load

    Issue: An AV camera shows offline in Genetec. It can be pinged from the Server but AVIPU on the Server will not discover the camera. The webpage will not load either. Resolution: From the Server l...

  • Dara Kim created an article,

    Exacq v20.9.8: Unable to add all 4 sensors from a AV20476RS

    Issue: A customer has v20.9.8 and is unable to add all 4 sensors from an AV20476RS. Resolution: This was resolved in beta firmware v20.9.117 or later. The customer must contact Exacq technical supp...

  • Dara Kim created an article,

    End of Life/Discontinued Products

    Below are end of life products. Components from the suppliers have been discontinued and no longer available for future builds. There will not be any firmware updates for these devices.   Cameras: ...