The end-user sees the below message when signing into ConteraWS.
- Contact TAC and provide your channel partner information and the name of the site.
- The agent will log in to the system and screenshot the Licensing tab for Sales (Setup > System Settings > Licensing).
- In this example, the customer has 18 channel licenses.
- The agent will send the ticket to Sales.
- Sales will process an order for one of the below part numbers. The quantity ordered must match the number of channels on the system.
- AV-CWS1Y: 1-year subscription
- AV-CWS4Y: 4-year subscription
- Once it has been successfully processed the customer will receive a confirmation email. They need to go to Setup > System Settings > Licensing and click the Refresh button on the upper right to complete the process.