ConteraVMS: How to renew your ConteraWS subscription

Issue:

The end-user sees the below message when signing into ConteraWS.

Resolution:

1. Contact TAC and provide your channel partner information and the name of the site.
2. The agent will log in to the system and screenshot the Licensing tab for Sales (Setup > System Settings > Licensing).
   
   
   
   
3. In this example, the customer has 18 channel licenses.
4. The agent will send the ticket to Sales.
5. Sales will process an order for one of the below part numbers. The quantity ordered must match the number of channels on the system.
   • AV-CWS1Y: 1-year subscription
   • AV-CWS4Y:  4-year subscription
6. Once it has been successfully processed the customer will receive a confirmation email. They need to go to Setup > System Settings > Licensing and click the Refresh button on the upper right to complete the process.