How to troubleshoot cameras that are undiscoverable or will not load in the web browser

Issue:

Arecont Vision cameras are not being discovered by AV IP Utility or are unavailable in the web browser.

Verify physical cabling and power.
- Refer to the datasheet of the product regarding PoE / Auxiliary power requirements.
- Ethernet runs should be no longer than 100 meters using either EIA/TIA 568A or 568B standards.
- Use a PoE injector to bypass any potential network issues.
- Verify the NIC on the camera and switch are lit.
  - Test / replace the cable as needed.
  - Move the camera to a different port on the switch.
  - If these are managed switches, verify PoE is enabled and that there are no security policies in place that would prohibit the camera from coming online.
  - For Contera™ cameras, try to press and hold the physical reset button for 10 -15 seconds.
Install IP Utility v2 (older Arecont Models) or v3 (Contera cameras) on your laptop and connect to the same switch / PoE injector as the camera. This utility will perform a search and discover any Arecont Vision cameras online regardless of what it's current IP address is set to.
- Once the camera has been discovered there are 2 options.
  - Change the IP address of the camera using IP Utility to an address in the same network scheme as your laptop OR
  - Change the IP address of the laptop to one in the same network scheme as the camera.
Launch the command prompt and verify you can ping the camera.
Launch a web browser (Microsoft Edge, Google Chrome, Mozilla Firefox) to the interface of the camera.