The key file fails to erase password, even with admin rights and after the ARP Table confirms routing.
You can deploy firmware as an alternate way to reset a camera's password, but you must use an older version of deployment software "without authentication".
Note: Before updating firmware, stop all streams and views from the camera.
- Download and extract the attached firmware loader utility to your desktop (attached below).
- Right-click FirmwareLoader.exe and select Run As Administrator.
- Select Find Cameras — This creates a firewall exception for the tool as well.
- If the camera is found: Increase the camera's timeout to 1000.
- If the camera is not found: Enter the camera's IP Address and Increase the timeout to 1000.
- Select Upgrade Firmware.
- Find and select the firmware you want to update to (in most cases, this is the same version as currently installed on the camera).
- Select Open. The update may take some time to complete.
Use a constant ping to monitor for a reply from the camera to confirm the process has completed. The camera should no longer require a password. If you can go to the camera's IP address in a web browser without being prompted for user and password, the process was successful.
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