If you are unable to reset the Password on 4K - AV08ZMV-300 cameras using AV IP Utility 2 or 3
- Uninstall all versions of AV IP Utility
- Install AV IP Utility 2.2.3B
- Find the MAC address of the computer you installed AV IP Utility on.
- Contact Support. Support will provide you a key file based on the MAC address of the workstation running the AV IP Utility. This file will allow you to access and reset the password for your camera.